Please keep proof of purchase as you will need this when sending in your watch for a warranty repair or service.
Normal wear and tear, crystal, watch case, strap, bracelet, loss or theft is not covered under warranty. Warranty will be voided if you open your case back or forget to screw down or push in the crown and expose your watch to moisture. Farr and Swit, LLC reserves the right to reject a warranty claim or repair request if a watch has evidence of excessive wear or misuse.
Overall, we want you happy. Contact us with any issue and we will aim to reasonably come to a solution.
With registration of your purchase below, Farr and Swit, LLC offers a limited warranty of defects in materials and workmanship for a period of two (2) years after original purchase date from farrandswit.com or an authorized dealer. If you choose not to register your watch there is only a one (1) year warranty.
You may return or exchange any item in its original condition and with its original packaging, as long as we are notified (via email or phone) within 5 days of your receiving the item(s), for a full store credit of your purchase price, the exchange for another in stock product, or a full refund minus shipping charges. During holiday times and for gifts, exceptions to the timeline can be made. If needed, please contact us to request an extended return time window, and we will be happy to work with you.
Items and packaging must be undamaged. Watches must be unworn, and bracelets must not be resized. Any watch received with damage, wear, or any signs of use are not eligible for return or exchange.
You may exchange your item for anything in our store that is currently in stock and either pay the cost difference or if you are exchanging for a less expensive item, you will have the difference in cost to use as a store credit.
Demo and pre-owned units are not eligible for return or exchange.
Customized or factory modified watches are non-refundable.
Item(s) must be received within 2 weeks of notice to be eligible for refund or exchange.
Please note that international shipments are subject to customs taxes/duties as charged by your country (there are no u.s. customs fees.) The customer is responsible for payment of these fees.